Shipping policy

SHIPPING AND DELIVERY

UK DELIVERY

Horologia Bella Luxury Watches currently delivers to valid addresses within the United Kingdom only.

Complimentary fully insured UK delivery is included with every watch purchased through our website.

DELIVERY TIMES

Orders are normally dispatched after payment has cleared, the order has been reviewed and any necessary security checks have been completed.

Delivery is usually completed within 1–2 business days after dispatch. Orders placed during weekends or bank holidays will be processed on the next business day.

If an unexpected delay affects your order, we will contact you promptly.

HIGH-VALUE INSURED DELIVERY

Every watch is securely packaged and sent using a tracked, signed-for and fully insured delivery service appropriate to its value.

The courier used may vary depending on the value, destination and insurance requirements of the watch.

A signature will be required upon delivery. The recipient may also be asked to provide identification or other information required by the courier.

DELIVERY ADDRESS

For card payments, we will normally deliver only to the address approved during payment and security checks.

Once an order has been placed, we may be unable to change the delivery address. If a change is required, we may need to cancel the original transaction and ask you to place the order again.

We do not deliver to PO boxes, parcel lockers, unattended safe places or third-party collection points.

Please ensure that the delivery details provided are complete and accurate and that someone is available to accept the parcel.

TRACKING

Tracking information will be provided once your watch has been dispatched.

For security reasons, tracking information may not become active until the parcel has entered the courier’s network.

MISSED OR UNSUCCESSFUL DELIVERY

If delivery cannot be completed, the courier may attempt redelivery or return the parcel to us.

Any redelivery arrangements must be agreed directly with Horologia Bella Luxury Watches. Please do not request an address change, safe-place delivery or parcel diversion directly from the courier.

DAMAGED OR TAMPERED PACKAGES

Please inspect the external packaging when the parcel arrives.

If the package appears damaged, opened or tampered with, do not accept delivery where reasonably possible. Please photograph the package and contact us immediately.

If damage or tampering is discovered after delivery, retain all packaging and contact us as soon as possible.

RISK AND OWNERSHIP

Responsibility for the watch remains with Horologia Bella Luxury Watches until it has been delivered to you or to a person identified by you to receive it.

Ownership does not pass until payment has been received in full.

COLLECTION AND VIEWINGS

Personal collection or an appointment to view a watch may be available by prior arrangement only. Our dispatch location is not a retail premises and customers should not attend without a confirmed appointment.

CONTACT

HBLW Ltd
Email: david@hblw.co.uk
Telephone/WhatsApp: 07721 148274
Viewings by appointment only in West Sussex and London.