Refund policy
RETURNS AND REFUNDS
We want you to be completely confident when purchasing from Horologia Bella Luxury Watches.
ONLINE AND DISTANCE PURCHASES
If you are purchasing as a consumer online, by telephone or through another distance-selling method, you may cancel your order within 14 days of receiving it without providing a reason.
To exercise your right to cancel, please contact us within 14 days of delivery:
Email: david@hblw.co.uk
Telephone/WhatsApp: 07721 148274
After notifying us, you must return the watch within a further 14 days. Returns must not be sent without first contacting us and receiving return instructions.
RETURN CONDITION
You may inspect and try on the watch only as you reasonably would in a physical shop.
The watch must be returned with all items supplied, including any box, papers, warranty cards, manuals, spare links, straps, accessories, tags and other accompanying items.
Our security tag is used to help protect both the customer and Horologia Bella Luxury Watches by confirming the condition and identity of the watch supplied. We strongly recommend that the security tag remains attached while you inspect and try on the watch.
Removal of the security tag does not affect any statutory rights. However, if the watch has been worn beyond reasonable inspection, altered, resized, damaged, scratched or otherwise handled in a way that reduces its value, we may make an appropriate deduction from the refund to reflect that diminished value, as permitted by law.
Any manufacturer stickers present at the time of delivery should remain in place while the watch is being inspected. Watches described and sold as unworn may suffer a reduction in value if stickers are removed or the watch is worn.
RETURN DELIVERY
Unless the watch is faulty, damaged on arrival or not as described, the customer is responsible for arranging and paying for the return.
Because of the value of the items we sell, the return must be sent using an appropriately insured, tracked and signed-for service that covers the watch for its full value. The customer remains responsible for the watch until it has been safely received by us.
We can assist with arranging a suitable insured return service where available. Any applicable cost will be confirmed before the return is arranged.
Please package the watch securely and do not place labels or adhesive tape directly onto the presentation box.
INSPECTION AND REFUNDS
All returned watches are inspected and checked against our dispatch records, photography, serial-number records and security controls.
Approved refunds will be made to the original payment method within 14 days of receiving the returned item, or within 14 days of receiving satisfactory evidence that it has been sent back, where applicable.
We may withhold the refund until the watch has been received and inspected.
Where a refund is due following cancellation, we will refund the purchase price and any standard outbound delivery charge paid. Additional costs for an enhanced or expedited delivery service are not refundable beyond the cost of our standard delivery option.
FAULTY OR MISDESCRIBED ITEMS
If your watch arrives damaged, is faulty or is materially different from its description, please contact us as soon as possible.
Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Depending on the circumstances, you may be entitled to a refund, repair or replacement, and we will cover reasonable return costs where legally required.
IN-PERSON PURCHASES
The statutory right to cancel generally does not apply to a purchase completed in person after the watch has been inspected. This does not affect your rights if the watch is faulty or not as described.
TRADE AND BUSINESS PURCHASES
Statutory consumer cancellation rights do not apply to purchases made wholly or mainly for business, resale or trade purposes. Any trade return must be agreed by us in writing before the watch is returned.
CONTACT
HBLW Ltd
Email: david@hblw.co.uk
Telephone/WhatsApp: 07721 148274
Viewings by appointment only in West Sussex and London.